FAQ and Policies

SHIPPING

We normally ship within 1-3 business days. Poster prints are sometimes printed to order, they can take a little longer than expected. If this exceeds 5 working days, I will get in touch to check if you're ok to wait. If you need the item urgently, please let me know and I will do our best to get it to you ASAP. 

Most orders to UK are sent by First Class post (1-3 working days), not tracked, unless requested otherwise.

All packages everywhere else in the world go with International Standard Post (around 5-20 working days after dispatch) Small value orders are not tracked, unless you pick the Tracked Shipping at checkout.
If you need the item urgently, you can pick the "Express by Courier" option at checkout.

Orders from outside the European Union may be subject to duty/tax charges. The buyer is responsible to pay these charges.

For a shipping quote, place the desired item(s) in your cart and click on the cart page. There you'll be able to enter a shipping destination and request an estimate instantly.

PHONE NUMBERS. You may have noticed that the order form requires a phone number. Don't worry, I am not going to call you, or give out your phone number to anyone. Apart from couriers. Sometimes I use couriers to ship your order and they require a phone number to reach the recipient.

RETURNS AND REFUNDS

Changed your mind? Please let me know as soon as possible so I can cancel your order. Once your order's been dispatched, I cannot cancel it.

However you can return your item within 14 days of delivery. Please inform us via our contact form or email info@alleycatgcaphics.com if you intend to return something. You will be issued a full refund once we received the item in it's original packaging and condition.
If you are returning items from outside the European Union, please be sure to state RETURN on the packaging.

Our return address is:

Alleycat Graphics
FAO Krisztina Koteles
218 Upminster Road South
Rainham, Essex
RM13 9BH
United Kingdom

If you have any issues with your order, if your item is damaged or faulty, please do get in touch. If you think your order got delayed or lost in transit, please check the estimated shipping time, and get in touch. 

COLOURS

Please also note that, although every effort is made to photograph our items accurately and describe them in detail, I cannot guarantee every computer monitor will accurately depict the actual colour of the merchandise.Alternatively, you can email info@alleycatgraphics.com

ENQUIRIES & WHOLESALE

Get in touch using our contact form.

Alternatively, you can e-mail info@alleycatgraphics.com 

Or if you prefer snail mail, my address is:

Alleycat Graphics
FAO Krisztina Koteles
218 Upminster Road South
Rainham, Essex
RM13 9BH
United Kingdom